Returns Policy
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For now, we only provide returns for damaged products on delivery and do not provide a returns for refund process. You must initiate your return request within 3 days of receiving the product via the email address Support@SASelitePro.com and submit a video of your damaged products received. Once we've received your email, then we will consider your return request. If we accept your request, then we will request for your product back and will replace them within 21 days. When this happens, we aim to get your products replaced as soon as possible in line with our delivery policy, as we understand about the disruption that has occurred.
In summary:
1. Must initiate returns within 3 days*
2. Email to Support@SASelitePro.com
3. Submit video of damaged products
4. We will review your video evidence
5. We replace your item within 21 days**
*From the moment you receive your order
**if order successful for return, we accept claim
Plans for the future
We aim to improve our returns programme in the very near future. As we are currently a start up brand and are currently undergoing development, we have limited resources to provide the ultimate returns service that you would expect from a well established brand. We will post information on our websites & social media when we update to a world class returns system.
